Mass IT outage: here's a list of companies and operations affected (2024)

A mass IT outage has hit flights, banks, retailers, and media outlets around the world.

Microsoft also acknowledged the issue in an X update early Friday, writing, "Our services are still seeing continuous improvements while we continue to take mitigation actions."

Here are some of the companies and operations affected.

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Airlines

Numerous airlines grounded flights early Friday morning, including the big three US carriers: United Airlines, Delta Air Lines, and American Airlines. In statements, they all cited technology issues.

Delta and American had both canceled their ground stops by 7 a.m. ET.

A United spokesperson told Business Insider that it was holding all aircraft at their departure airports while it works to restore systems. "Flights already airborne are continuing to their destinations," they added.

American has blamed the issues on CrowdStrike, saying they were because of a "technical issue with Crowdstrike that is impacting multiple carriers," according to BBC News.

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The budget airlines Frontier, Allegiant, and Spirit also issued ground stops which were later canceled.

Frontier's was issued on Thursday night. "Flight operations are currently being impacted by a major Microsoft technical outage," it said in a statement.

Spirit said it was unable to rebook affected customers because of the outage.

Disruption also extended to Europe. The continent's largest airline, Ryanair, advised passengers to arrive early as the outage caused "disruption across the network."

KLM also said it had to "largely suspend operations" as the outage made "flight handling impossible."

British Airways, Wizz Air, Turkish Airlines, Eurowings, Lufthansa, and Qantas were also among those who said they were affected.

911 lines

According to a Facebook post from Alaska State Troopers, emergency lines in the state are also affected.

The post said: "Due to a nationwide technology-related outage, many 911 and non-emergency call centers are not working correctly across the State of Alaska."

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"We appreciate your patience and will update you when we know more," the statement added.

Airports

The major UK airports Heathrow, Gatwick, and Luton have reported issues, with some warning of delays and disruption.

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An X post from Gatwick Express, a train service for the airport, said the company was unable to access driver diagrams at certain locations, "leading to potential short-notice cancelations, particularly on the Thameslink and Great Northern networks."

A spokesperson for Belfast International Airport confirmed to BI that whiteboards were being used to handwrite flight information before systems were later restored. Whiteboards were also used at Singapore Changi Airport.

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Hospitals and doctors' surgeries

Several hospitals and doctors' practices appear to have been affected by the outage.

In the UK, the NHS' EMIS system, which doctors use to book appointments, view patient notes, order prescriptions, and make referrals, appears to be having issues.

A spokesperson for the NHS told BI in a statement: "The NHS is aware of a global IT outage and an issue with EMIS, an appointment and patient record system, which is causing disruption in the majority of GP practices."

They said that long-standing measures were in place to manage disruption and that there was no known impact on 999 or emergency services, so people should use these services as normal.

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"Patients should attend appointments unless told otherwise and only contact their GP if it's urgent, and otherwise please use 111 online or call 111," they added.

Two German hospitals canceled elective operations scheduled for Friday, Reuters reported.

NYCT Subway

Commuters in New York City and DC may also face delays Friday morning.

In an X post, the NYCT subway said: "Train arrival information is unavailable for A/B/C/D/E/F/G/J/M/N/Q/R/Z/Rockaway Park Shuttle/Franklin Av Shuttle due to a worldwide technical outage. Train service is unaffected."

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The post said the tech outage also impacted Subway officials' ability to see train locations.

Broadcasters

Sky News also appears to have been hit by the outage. The UK news channel has been showing archive footage and briefly displaying an error message.

The news site appears to be up and running at the time of writing.

London Stock Exchange

The London Stock Exchange's website was also experiencing issues.

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"RNS news service is currently experiencing a third-party global technical issue, preventing news from being published on www.londonstockexchange.com," the company said in a statement.

"Technical teams are working to restore the service. Other services across the group, including London Stock Exchange, continue to operate as normal," it continued.

Retailers and fast-food giants

Bloomberg reported that McDonald's Japan suspended about a third of its stores in the country on Friday. The issue was with the stores' cash registers, the report said.

The grocery-store chain Woolworths told BI that some stores had "been impacted as a result of the global IT issue." All but six stores were open for business, but some had fewer functioning checkouts.

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Delivery delays

FedEx and UPS are warning of delivery delays because of the outage.

In a statement on the company's website, FedEx said it was experiencing "substantial disruptions throughout our networks due to a global IT outage experienced by a third-party software vendor." The company said parcels due to be delivered on Friday might face delays.

A UPS spokesperson told BI that it continues to operate effectively but there may be some service delays due to third-party outage "impacting some UPS computer systems in the U.S. and Europe."

Some US state driver services are down

Drivers in some states are unable to access services because of the outage.

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Georgia's Department of Driver Services posted on X that "due to the global Microsoft/Crowdstrike outage, DDS services are unavailable at this time."

Tennessee's Department of Safety and Homeland Security said some Driver Services Centers may not be able to process transactions, according to a post on X.

North Carolina's Department of Motor Vehicles driver license and plate agencies are also impacted and unable to assist customers, according to a CNN report.

Hotels

Bloomberg reported that at the Ocean Park Marriott in Hong Kong, staff were using pen and paper to check guests in and said the outage was affecting their systems globally.

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Marriott International later told CNN in a statement that "certain hotel systems" have been affected.

"We are actively working with our vendors to resolve issues that have impacted certain hotel systems," the company said in a statement to the publication. "We apologize for any inconvenience that guests may experience."

Mass IT outage: here's a list of companies and operations affected (2024)

FAQs

Mass IT outage: here's a list of companies and operations affected? ›

Businesses including banks, airlines, telecoms companies, TV and radio broadcasters, and supermarkets have been taken offline by a Microsoft outage linked to the cybersecurity firm CrowdStrike. Experts are calling the outage “an unprecedented global crisis”.

What business is affected by Microsoft outage? ›

Businesses including banks, airlines, telecoms companies, TV and radio broadcasters, and supermarkets have been taken offline by a Microsoft outage linked to the cybersecurity firm CrowdStrike. Experts are calling the outage “an unprecedented global crisis”.

What caused the global outage? ›

Related article What is CrowdStrike, the company linked to the global outage? The company said the outage was not caused by a security incident or a cyberattack, but rather a software defect. The issue was identified and isolated, and engineers deployed an update to fix the problem, CrowdStrike CEO George Kurtz said.

Is CrowdStrike a cyber security company? ›

CrowdStrike Holdings, Inc. is an American cybersecurity technology company based in Austin, Texas. It provides endpoint security, threat intelligence, and cyberattack response services. CrowdStrike Holdings, Inc.

What caused the Microsoft outage today? ›

What we know about the global Microsoft outage. A massive outage was caused by what was supposed to be a routine update from the cybersecurity company CrowdStrike. A routine software update caused cascading chaos Friday that has engulfed global businesses from airports and banks to retail and law enforcement.

What caused the CrowdStrike outage? ›

CrowdStrike has released its root cause analysis of the faulty software update that led to a global outage in July. It found one undetected sensor written into an update for its Falcon software caused the system crash.

What software caused the outage? ›

CrowdStrike's Falcon product was the culprit, and Windows operating systems took the hit. CrowdStrike acknowledged fault, with CEO George Kurtz issuing a public apology.

What is the most common cause of it outage? ›

10 common Reasons and Causes of Network outages
  • Human Error Issues.
  • Electrical Issues.
  • Network Traffic Congestion.
  • Physical Damage Issues.
  • Weather Issues.
  • Design Issues.
  • Security Issues.
  • Combination of Issues.

What was the longest outage in history? ›

To know more about some of the major blackouts in history, keep reading:
  • New York, 1977: The incident happened on July 13 - it affected most of New York City and left 9 million residents without electricity for almost 24 hours. ...
  • Auckland, 1998: This is the longest blackout in history, lasting 66 days.

Who is CrowdStrike biggest competitor? ›

Top Competitors and Alternatives of Crowdstrike

The top three of Crowdstrike's competitors in the Endpoint Protection category are McAfee ePO with 21.36%, SentinelOne with 9.57%, Duo Security with 7.72% market share.

Who owns CrowdStrike? ›

The ownership structure of CrowdStrike Holdings (CRWD) stock is a mix of institutional, retail and individual investors. Approximately 49.53% of the company's stock is owned by Institutional Investors, 2.19% is owned by Insiders and 48.28% is owned by Public Companies and Individual Investors.

Is CrowdStrike an Israeli company? ›

Beyond the business rivalry, CrowdStrike is part of an exit strategy for many Israeli cybersecurity startups. The American company, which has a $4 billion reserve and wants to expand its solution portfolio, has become a target for Israeli venture capital funds looking for a buyer for their offerings.

What problems are Microsoft facing? ›

It is facing several trends and challenges including increased competition, increasing speed of business, rising client expectations, digital delivery of services, and the need to adapt to rapidly changing technological advances.

Is there any Microsoft outage today? ›

Title}} Everything is up and running.

Is the Microsoft store for business shutting down? ›

"Update: The retirement of the Microsoft Store for Business and the Microsoft Store for Education, originally scheduled for March 31, 2023, has been postponed. We will share an update here on future plans when they're available."

What will happen to Microsoft Office? ›

Even though most things are changing to Microsoft 365, Office is not going away entirely. Existing Office 365 subscription plans will be unaffected. And we'll continue to offer one-time purchase options, such as Office 2021, and Office LTSC plans. Still have questions?

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